Shelter Residential Aid

Summary: The primary goal of a Sanctuary Shelter Residential Aide is to ensure the safety, well-being, and support of the sanctuary residents.  Creates a safe and supportive environment for sanctuary residents. This position involves working closely with residents to address their immediate needs, provide emotional support and assist with day to day tasks.  This position reports directly to:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Assists with the intake process for new residents, including paperwork, orientation to sanctuary rules and resources, and distribution of essential items like bedding, hygiene kits, etc.
• Assists with the day to day functioning of the sanctuary, including meal distribution, cleanliness, laundry, and maintaining common areas.
• Works collaboratively with other sanctuary staff, including social workers, case managers and security personnel to ensure a holistic approach to resident support.
• Monitors the sanctuary premises to ensure a safe and secure environment for residents and staff.
• Responds promptly to any emergencies, conflicts, or incidents following established protocols.
• Provides immediate support to residents in crisis situations such as emotional distress, medical emergencies or conflicts. Follows established protocols for handling crises.
• Mediates minor disputes among residents and promotes a harmonious living environment. Escalate larger concerns or conflicts to appropriate higher level staff.
• Connects residents with available social services, medical assistance, mental health resources and job training programs based on their individual needs.
• Maintain accurate and confidential records of resident interactions, incidents, and any services provided. Completes necessary documentation as required by sanctuary policies.
• Organize and facilitate activities that promote a sense of community among residents. Encourage residents to engage in positive interactions and peer support.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent.
• 1-2 years’ experience preferred.
• Strong interpersonal and communication skills.
• Empathy, patience and a non-judgmental attitude toward diverse populations.
• Basic knowledge of crisis intervention and conflict resolution.
• Organizational skills and attention to detail.
• Ability to work independently and as part of a team.